Question 1

Are all products 100% genuine/original?

Accepted Answer

Yes, all musical instruments & accessories are 100% authentic from authorized brands/distributors.

Question 2

What payment methods do you accept?

Accepted Answer

Credit/Debit Cards, UPI, Net Banking, Wallets via Razorpay. No Cash on Delivery (COD).

Question 3

How long does delivery take?

Accepted Answer

3-7 business days across India. Tracking provided via email/WhatsApp.

Question 4

Do you offer warranty?

Accepted Answer

Manufacturer warranty only (as per brand). We assist with claims where possible.

Question 5

What is your return policy?

Accepted Answer

Non-defective items can be returned within 3 days if unused and in original condition. Report defective items within 3 days for assistance.

Question 6

Is there free shipping?

Accepted Answer

No free shipping. Charges shown at checkout.

Question 7

Do you deliver outside India?

Accepted Answer

No, we only deliver within India.

Question 8

How can I track my order?

Accepted Answer

We send a tracking link via email or WhatsApp once your order is dispatched.

Question 9

Do you test products before shipping?

Accepted Answer

Yes, we perform a basic quality check on instruments before shipping.

Question 10

How do I reach you for support?

Accepted Answer

Contact us via email at binarymusicstore@gmail.com or WhatsApp us at +91 8019003795.

FAQ's

Frequently Asked Question's